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1. What is Gunnison Regional Alerts (powered by GEM)?
Gunnison Regional Alerts utilizes the Genasys Emergency Management (GEM) software, which is a
multi-channel (i.e. SMS, voice, email, etc.) emergency notification system that provides lifesaving
emergency information to users.
2. What types of notifications/messages will I receive from Gunnison Regional Alerts?
Gunnison Regional Alerts will be utilized to alert users about issues that may affect your safety, such as
evacuation notices, wildfires, floods, power outages, and other emergency notifications.
3. Who can register?
Anyone who lives, works, or owns property in Gunnison County or the Gunnison Regional
Communications Center dispatch area may sign up. Visitors or people with family in in the notification
area may also register. If you need assistance with registration, call Gunnison County Emergency
Management at 970-641-2481 or email eoc@gunnisoncounty.org.
4. How do I register?
Visit Gunnison Regional Alerts to sign up for notifications and designate how you would like to be
contacted. To receive text alerts, you must add your cellular / SMS (text message) phone number(s).
5. Why do I get the pop-up message “Email is already registered” or “Number is already
registered”?
During setup of our system, it is possible that someone has already added contact data. If you receive
one of these messages, simply return to the login screen and click on "Forgot your Password?". Then
use the email or number to receive a temporary password. The number must be able to receive text
messages.
6. My contact information has changed, how do I update it?
Login to the system portal and go to the page that needs to be updated. For instance, account or
emails, and update your information. Remember to click the “Update” button when done.
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7. How will I know if a phone call, email, or text (SMS) is coming from Gunnison Regional Alerts?
Email messages will come from Gunnison Regional Alerts
(GunnisonRegionalAlerts_noreply@genasys.com), phone calls will display Caller ID as 970-642-4718,
and text/SMS messages will use the sender ID 65513. We recommend you create a contact in your phone
called Gunnison Regional Alerts with this information.
8. Do I need to provide an address or location?
Providing a home or work location is not required; however, not having a location in the system will
prevent you from receiving emergency alerts that are geo-targeted (i.e. location based) and critical
weather alerts.
9. Will my contact information be shared with others?
No, the information you provide will only be used by local system administrators to send you alerts. Your
contact information will never be sold to an outside entity.
10. What are some reasons alerts from Gunnison Regional Alerts may not be delivered to me?
•Your contact information is not up to date.
•You did not enable the SMS checkbox.
•Your phone is off or busy for an extended period of time.
•Your email provider may have placed the email in the spam/junk folder. Please add
GunnisonRegionalAlerts_noreply@genasys.com to your trusted mail list.
11. How do I remove my information from the system?
You can unsubscribe directly from the registration portal. Login to Gunnison Regional Alerts, go to the
unsubscribe button and follow the prompts. This will delete all contact data from the system. If you need
assistance please contact Gunnison County Emergency Management at 970-641-2481 or email
eoc@gunnisoncounty.org.
SEE THE FOLLOWING PAGES FOR INSTRUCTIONS ON HOW TO REGISTER FOR
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First time user(s), select the "Click here to register" link
Enter an email (or phone number that can receive text messages) and a password. Then select
"Register“
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After the Account information has been completed, use the menu icons on the left to
add additional information as appropriate:
•Additional emails –home or personal email
•Additional phone numbers –add any additional numbers (alt cell, landline, office) that you want
notification sent to
•Locations –add your work and home addresses (see next page)
•Relatives –add any relatives that need to receive alerts at your address
•Notifications –customize the types of notifications you receive
**IF YOU DO NOT ADD A LOCATION, YOU WILL NOT RECEIVE GEO-TARGETED (LOCATION
BASED) ALERTS AND MAY MISS OUT ON CRITICAL EMERGENCY ALERTS**
* These icons are on the left side
of your registration screen
after sign in.
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When adding locations, you will want to give the location a name (ex: Work or Home).
Line 1 = the street address
Line 2 = suite or apt #
Once Line 1, City, and State fields are completed, press the geolocate button. Confirm the
red triangle is in the correct location, then select "Create"
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